| 1. |
What is the difference between Net Telephony & making an ISD call? |
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| Ans. |
Net Telephony is one of the ways to make an ISD call. A normal ISD call is made from a landline or a mobile phone. Net Telephony ISD call is made by dialing through a PC. |
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| 2. |
Will I be charged ISD rates on my telephone on using this service? |
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| Ans. |
No, you will not be charged ISD rates on your phone. You will charged only the following components:
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Net Telephony Tariff – by Net Telephony from Tata Indicom |
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Internet Access charge - by Tata Indicom Broadband or your ISP |
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PSTN charge for local ISP connectivity - by your local BSO (if you are accessing the internet through a dial-up connection |
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| 3. |
What are the various countries I can call using this service? |
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| Ans. |
You can call all the countries. For a complete list of countries, please click here. |
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| 4. |
Are there any hidden fees or charges? |
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| Ans. |
There are no hidden fees or charges. You just pay for the Net telephony call at the country rate per minute as defined in your rate plan. |
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| 5. |
How can I contact Customer Service? |
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| Ans. |
Following are the contact points for customer service:
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Email: customerservice@tatacommunications.com |
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Customer Service Number in your city |
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Helpdesks (where customer service numbers are not applicable) |
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Walk in counters at Tata Communications office |
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| 6. |
Can I logon to the Internet as well as use Net Telephony simultaneously at different locations at the same time? If so, how many such connections are possible? |
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| Ans. |
Yes, you can logon to both Internet and Net Telephony at the same time, from different locations. You can have only one active session for net telephony. |
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| 7. |
How can I activate net telephony service on my account? |
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| Ans. |
You can activate the service by logging into the "My Account" section on the www.tataindicombroadband.in website. |
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| 8. |
Where can I buy Net telephony from Tata Indicom? |
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| Ans. |
Net Telephony is bundled as part of your Tata Indicom Broadband account. So, you need not buy net telephony separately. If you wish to buy a Tata Indicom Broadband account, please click here. |
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| 9. |
I have just changed my Internet password. Has my Net Telephony password changed too? |
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| Ans. |
If you have selected the option to change only your Internet password then the Net Telephony password would not have changed. If you have changed the "common" password then the same will be applicable for Net Telephony as well. |
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| 10. |
Can I have different passwords for Net Telephony, Internet & E-mail? |
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| Ans. |
Yes, you can have different passwords for Internet Access and Net Telephony. Your internet access password and email service password will always be the same. |
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| 11. |
Can I use my computer speakers and microphone to make PC-to-Phone calls? |
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| Ans. |
Yes. |
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| 12. |
Can I use my Net Telephony account to send a fax? |
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| Ans. |
No. |
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| 13. |
If I have any other Dial up Internet connection can I use Tata Indicom Net Telephony? |
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| Ans. |
Yes, if the dial up Internet service provider does not block the service. Net Telephony is also bundled with our dial up service. Please visit www.tataindicomtotalinternet.in for more details. |
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| 14. |
Can I call another computer? |
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| Ans. |
Not at present. The solution will be launched soon |
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| 15. |
Can I use the service at a cyber café? |
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| Ans. |
Yes, you can use the service at cyber cafés. The PC at the cyber café should be on a Public IP or a NAT connection to the Internet. |
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| 16. |
Can I use the service from my office? |
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| Ans. |
Yes, you can use the service from your office. Your PC should have a public IP or a NAT connection to Internet in your office. Firewalls (if any, at your office) need to be open. Please instruct your network administrators to enable these. Soft phone would not work behind a proxy server. |
| 17. |
How do I dial using Tata Indicom Net Telephony? |
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| Ans. |
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Download the Tata Indicom Softphone from the Broadband CD or click here to download the softphone. |
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Login to the Softphone with your Tata Indicom User Name and Password.
Enter the desired number Click on dial to proceed |
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To get friendly with your feature rich softphone, download our demo . |
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| 18. |
How do I log into the dialer? |
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| Ans. |
When you register your Tata Indicom Broadband account, you will select a User Name and Password. Use the same to log in to the dialer. In case you have a different password for Net Telephony, please log in with your Tata Indicom user ID and Net Telephony password. |
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| 19. |
What are the minimum requirements for using Net Telephony? |
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Basic system requirements are as mentioned below
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Windows 98/NT/2000/XP operating system |
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Pentium 166 MHz processor |
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JavaScript is enabled |
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Microsoft Internet Explorer 4.01 to 6.0 or Netscape Communicator 4.5 to 4.7 & 6.1 |
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64 MB of RAM |
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15 MB of free hard disk space |
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sound card |
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SVGA display card with 256 colors (16-bit color recommended) |
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Microphone & speakers, or headset |
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28.8 kbps modem (33.6 kbps recommended) |
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Internet access from any Internet Service Provider (ISP) with a minimum of 33.6 Kbps (56 Kbps recommended) |
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| 20. |
Your Broadband CD is not running on my PC. How do I get the Softphone? |
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| Ans. |
Please logon to www.tataindicombroadband.in , visit the Download section and click on the Tata Indicom Softphone to install the same onto your computer. There are two versions available on the web.
Tata Indicom Softphone
This is an advanced, feature rich version designed to give you the best experience while making a Net Telephony call. Click here to download this version
Tata Indicom Softphone 'Light'
This is a lighter dialer designed for faster installation and occupies less space on the system. This version comes with features handpicked for your use. Click here to download this version .
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| 21. |
What is the audio tuning wizard? |
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| Ans. |
An audio tuning wizard is a tool to help you adjust your speaker and microphone settings at the right levels for best experience while making a Net Telephony call. |
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| 22. |
Can I change my 'Tariff Plan' once I register? |
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| Ans. |
Yes, you can change your Net Telephony plan anytime by logging into the My Account section. For more details, please refer to the Tariff Plan related FAQs. |
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| 23. |
How can I check my call records? |
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You can check your call records from the softphone as well as the website. To check the details from the softphone, click on usage details in the Account section. You will be able to see details of the last 10 calls. To check the details on the internet (for the Light version), log in to "My Account" and click on usage details. |
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| 24. |
How can I improve the sound quality for my PC-to-Phone calls? |
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Adjust the audio settings to the appropriate levels with help of the audio tuning wizard. |
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| 25. |
How can I uninstall the Softphone? |
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| Ans. |
Click on Start>Programs>Tata Indicom Softphone > Uninstall Tata Indicom Softphone, to uninstall the Softphone. |
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| 26. |
How do I improve the sound quality? |
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Allowing are some recommendations that may help improve the sound quality of your calls. Use a high-quality full-duplex sound card, and be sure you are using the latest drivers (check with the sound card manufacturer). Use the fastest Internet connection possible. Close as many browser windows and applications as possible. |
| 27. |
I am not able to login to the Softphone. What could be the reasons? |
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Check if the User Name and the Password are correct |
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Check that your internet connection is working. |
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Check if your account has sufficient balance. |
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| 28. |
I have logged in but when I dial the number, I get a message "Authorization Failed"? |
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| Ans. |
Check the balance. If balance is not sufficient to get you through one pulse for the destination you are trying to reach, you will not be allowed to make a call. Please renew your account to make net telephony calls again. |
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| 29. |
I can hear the person, but they cannot hear me! |
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| Ans. |
Check the microphone settings by tuning them with the softphone's audio tuning wizard. |
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| 30. |
The person I am calling complains of hearing an echo! |
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| Ans. |
If you are using a microphone, hold it away from the speakers to avoid having the sound from your speakers circulates into your microphone. Lower the volume on your speakers. Use a headset with a microphone. Check with your sound card manufacturer to be sure you are using the latest drivers. |
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| 31. |
I am getting a message "Audio Hardware not found"? |
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| Ans. |
Check if your computer has a sound card. Check the Sound driver for the system. It may not be properly installed. Reinstall the drivers, once again. |
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| 32. |
I receive "Invalid number or unauthorized number" error message? |
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| Ans. |
Check the dialed number. It could be an invalid number. |
