| Q.1. How can I use Dial Up using a Tata Indicom Extra account? |
| Q.2. What happens to existing Dial Up accounts under Tata Indicom Total Internet? |
| Q.3. What benefit do I get as a Tata Indicom Extra user? |
| Q.4. What happens to the balance & validity of my Tata Indicom Total Internet account, once I start using services under ‘TI Extra’? |
| Q.5. Is my Tata Indicom Total Internet User Name/ Password as well as E-mail account retained as is, on the TI Extra accountplatform? |
| Q.6. What happens to all the additional services that I have subscribed to under the Tata Indicom Total Internet account? |
| Q.7. Is my Tata Indicom Total Internet plan retained on the TI Extra accountplatform? |
| Q.8. What Dial Up plans are available under Tata Indicom Extra? |
| Q.9. What happens to my existing Tata Indicom Total Internet plan once I get upgraded to the TI Extra account? |
| Q.10. My current Tata Indicom Total Internet plan is an ‘Unlimited’ plan. What can I expect on the upgraded Tata Indicom Extra account? |
| Q.11. My current Tata Indicom Total Internet plan is a ‘Time’ based plan. What can I expect on the upgraded Tata Indicom Extra platform? |
Q.12. Where can I find Tata Indicom Extra- value vouchers to renew my existing account
or create a new one? |
| Q.13. What happens if I have the old Tata Indicom Total Internet pack for renewal of my account, can I use the same even if my account now is under Tata Indicom Extra? |
| Q.14. What happens if I create a new account using a Tata Indicom Total Internet pack instead of a Tata Indicom Extra value voucher? |
| Q.15. I have been a postpaid Tata Indicom Total Internet customer. What happens to me as an upgraded Tata Indicom Extra customer? |
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| Q.1. How can I use Dial Up using a Tata Indicom Extra account? |
Ans: Once you have created a Tata Indicom Extra account, you can use your existing User Name & Password to access a whole lot of services, including Dial Up, Net Telephony, Global Roaming & more.
If you have a Tata Indicom Total Internet account, you can use the same User Name & Password to access Dial Up or any other service offered under the ‘Extra’ portfolio. For more on Extra, click here http://www.tataindicomextra.in/about_extra.html
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| Q.2. What happens to existing Dial Up accounts under Tata Indicom Total Internet? |
Ans: All Dial Up accounts under the brand name of Tata Indicom Total Internet are upgraded to Tata Indicom Extra. As the name suggests, all our customers now get extra value addition with this move.
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| Q.3. What benefit do I get as a Tata Indicom Extra user? |
Ans: As a Tata Indicom Extra user you enjoy a whole lot of benefits. These can be access related or other business/ entertainment content related. You can now use the same account for:-
1) Dial Up – Over 200 cities at a default rate of Rs. 8/ hr
2) Wi-Fi Over 500 locations as per rates applicable at hotspots
3) Broadband On any Tata Indicom Broadband installed connection at Rs. 3/ MB
4) Global Roaming On Broadband, Wi-Fi and Dial Up access in over 160 countrieslocations.
5) Accessing a whole lot of content & services including Net Telephony, movies, games etc.
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| Q.4. What happens to the balance & validity of my Tata Indicom Total Internet account, once I start using services under Tata Indicom Extra (TI Extra)? |
| Ans: Your account balance & validity are carried forward on to your new TI Extra account. |
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| Q.5. Is my Tata Indicom Total Internet User Name/ Password as well as E-mail account retained as is, on the TI Extra account? |
| Ans: Yes. |
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| Q.6. What happens to all the additional services that I have subscribed to under the Tata Indicom Total Internet account? |
| Ans: All services, apart from Crakblok are available & will carry forward on your account on the TI Extra account. |
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| Q.7. Is my Tata Indicom Total Internet plan retained on the TI Extra account? |
Ans: No. However, as our esteemed customer you get to enjoy all rate benefits along with value/ validity top ups, if required, so as to ensure that you only gain with Tata Indicom Extra. What this means is, that you may not have the same plan that you had as Tata Indicom Total Internet, but you do not lose any value or validity post the move to Tata Indicom Extra.
You will be charged as per the default rate of Rs. 8/ hr (under the 'Pay as you Use') option, or as per any the other unlimited plans available under TI Extra. |
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| Q.8. What Dial Up plans are available under Tata Indicom Extra? |
Ans: Tata Indicom Extra offers the following to all users who wish to access Dial Up services-
1) Pay as Use- Here you have the option of using the Dial Up service as & when required, at the rate of Rs. 8/ hour.
2) Night Unlimited- This is an 'add-on' plan that will give you the benefit of free internet usage from 10 pm to 8 am at Rs. 100 per month.
3) 24x7 Unlimited- This is an 'add-on' plan that gives you the benefit of unlimited Dial Up usage at Rs. 200 per month.
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Please note that 'add-on' plans are monthly plans for which the pre-defined rates will be deducted from the account balance, month on month, till such time you wish to keep the plan activated. |
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| Q.9. What happens to my existing Tata Indicom Total Internet plan once I get upgraded to the TI Extra account? |
Ans: Depending on the current plan configuration, all existing plans are now mapped to the following-
1) Default rate - Rs. 8/ hour
2) Night Unlimited - Rs. 100/ month (Free usage from 10 pm to 8 am, for all users who have this as a bundled feature)
3) 24x7 Unlimited - Rs. 200/ month (for all users currently on Unlimited plans)
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| Q.10. My current Tata Indicom Total Internet plan is an Unlimited plan. What can I expect on the upgraded Tata Indicom Extra account? |
Ans: Post upgrade to Tata Indicom Extra platform, the following will be done
1) The value & validity will be carried forward
2) Your account will have the 24x7 plan activated, since you are on an unlimited plan
3) 24x7 Unlimited, add-on pack is offered at Rs. 200 per month, hence Rs. 200 will be deducted from your existing account balance on a monthly basis.
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Please note that we have ensured that you don’t lose any value/ validity when upgraded to the Tata Indicom Extra platform. Infact, you will only gain additional value/ validity in certain cases. |
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| Q.11. My current Tata Indicom Total Internet plan is a
Time based plan. What can I expect on the upgraded Tata Indicom Extra platform? |
Ans: Post upgrade to Tata Indicom Extra platform, the following will be done
1) The value & validity will be carried forward
2) Your account will be mapped to the default rate of Rs. 8/ hour
3) If your old plan was Connect/ Renew Connect 500, then additional value will be credited into your account so that you are compensated for the lower rate/ hour that you enjoyed on your Tata Indicom Total Internet plan.
4) If you have a Connect/ Renew Connect 100/ 250/ 500, then the Night Unlimited add-on pack will get pre-activated on your migrated account without the monthly deduction of Rs. 100/ month, since it was an inbuilt feature of your Tata Indicom Total Internet plan. Users of these plans will also enjoy free browsing on Sunday (no free browsing on Public Holidays).
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Q.12. Where can I find Tata Indicom Extra- value vouchers to renew my existing account
or create a new one? |
Ans: You can purchase these
1) Online - Use online facility of quick transaction via Credit Card/ Net Banking/ Paymate.
Click here
2) DD/COD - Demand Draft/ Cheque on Delivery facility allows for ordering a pack either via the call center or online. Please note that minimum voucher denomination needs to be Rs. 1,000 for this mode of purchase. For ordering click here
3) Distributors - You can also get in touch with your closest distributor. For listing & contact information, click here.
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| Q.13. What happens if I have the old Tata Indicom Total Internet pack for renewal of my account, can I use the same even if my account now is under Tata Indicom Extra? |
| Ans: Yes, you can use an already purchased Tata Indicom Total Internet pack to renew your upgraded Tata Indicom Extra account. The value & validity of the Tata Indicom Total Internet pack will get added to your account, just like the new Tata Indicom Extra vouchers would. |
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| Q.14. What happens if I create a new account using a Tata Indicom Total Internet pack instead of a Tata Indicom Extra value voucher? |
Ans: Your account will be created as a Tata Indicom Extra account. The value & validity of the Tata Indicom Total Internet pack will reflect as the value/ validity of the Tata Indicom Extra account. If creating an account with-
1) Tata Indicom Total Internet Unlimited pack- the 24x7 add on pack will get activated by default
2) Tata Indicom Total Internet Time based pack- the account will be on the default Rs. 8/ hour rate. Other features such as Night Unlimited & free browsing on Sundays will be activated by default, only if creating account with Connect 100/ 250/ 500.
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| Q.15. I have been a postpaid Tata Indicom Total Internet customer. What happens to me as an upgraded Tata Indicom Extra customer? |
| Ans: As a postpaid Tata Indicom Extra user, you will experience the following |
1) Your billing cycle will now be on the 21st of every month
2) Your usage will be charged at flat rate of Rs. 8/ hour
3) The policy of interim debit on usage exceeding Rs. 1,000 will continue
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